All returns/ exchanges can be made within 30 days from the date you received your order.
After 30 days we do not guarantee that we can except exchanges or returned items.
PLEASE EMAIL US AT DAVE@HOTCHIPDUBLIN.COM IF YOU NEED TO MAKE AN EXCHANGE/RETURN AND NEED SOME INFORMATION.
When making a return/exchange keep in mind the following:
- All items must be in their original condition (never worn or washed).
- If the item is a gift and you do not have the above information, please email us so we can retrieve the relevant information for you before you send the exchange back to us.
- You will have to cover all shipping costs, as all our shipping is done through a third party.
- If you use registered shipping, kindly email us the tracking number.
- Our shipping company receives the return and deals with them under the COVID-19 regulations, this may take up to 3 weeks.
- Once we are notified of the receipt, we will issue you a store credit to place a new order for the correct size. (to the email address provided)
- Refunds can only be made onto the original payment method used
- Final sale items can not be returned
Important notice: We will not issue a store credit without having received the returned item.
The exchange process can take up to 3 weeks to be processed, please have patience 🙂
(please read points 1-11 before sending the parcel to make sure all information we need is included)
44 rathdown drive